FAQ

1. General Terms and Conditions

Jumping on trampolines can result in injury. We ask all our guests to abide by the rules and conditions displayed throughout the facility. Once you have booked and paid for your session with Xtreme it is understood that you shall ensure that all members of your party are aware of and accept these Terms and Conditions and agree to sign the online waiver document.

These Terms and Conditions affect your legal rights, and your assumption of the risk associated with the extreme sport of trampolining. It is therefore very important that you read and understand them.

(a) You acknowledge that the recreational activities can be dangerous with many inherent risks and hazards. As a consequence personal injury, and sometimes fatality can occur. You voluntarily assume and accept all such risks and waive the right to sue Xtreme for any personal injury or fatality by signing the Xtreme waiver form.

(b) For jumpers under the age of 16, a parent or legal guardian is required to complete and sign the waiver form on behalf of the jumper.

(c) Xtreme will not be held responsible for the loss or damage to any of your personal belongings during your visit to the venue.

(d) You cannot participate in the main trampoline area if you are under 5, other than at the designated session (Xtreme Tots/Family session).

(e) Anyone under the age of 16 years old must be supervised by a parent or legal guardian at all times. Xtreme staff will not supervise your children at any time, regardless of the child’s age.

(f) The weight limit for an individual participant is 19 stone/126 kg’s. Xtreme recommends that if you have weight-related concerns you should consult your health services provider and receive medical clearance before jumping at Xtreme.

(g) You should be in good health and free from any adverse medical condition. For clarity, if you are pregnant, have a heart condition, or wearing any form of plaster cast, you are not allowed on the trampolines. Please seek medical advice if in doubt.

(h) These Terms and Conditions include and are bound by all references to our Privacy Policy.

(i) Whilst at Xtreme, you agree to images and video recordings being taken for security or promotional purposes. This includes imagery of yourself and any other member of your group.

(j) In order for you to jump safely, we have provided safety guidelines at xtremetrampolinearena.co.uk and ask all customers to watch our safety induction video and adhere to our park rules.

(k) You must abide by all the directions displayed on the safety signage inside Xtreme facility. Additionally you are required to follow any instructions given to you by a member of Xtreme team.

(l) Xtreme has the right to suspend or cancel your participation in any recreational activities in its absolute discretion for non-compliance with these conditions, or for reckless or careless behaviour.

(m) Willful damage to the facilities, fixtures or fittings must not be caused by anyone attending Xtreme. Any cost of repairs due to damage caused by you or any member of your group will be charged to the person responsible for the booking.

(n) Xtreme reserves the right to change its prices at any time however, will honour any bookings where full payment has already been made.

2. Bookings

(a) We prefer all bookings are made online.

(b) For safety and hygiene reasons all participants are required to wear Xtreme special grip socks. These cost £2.80 per pair and can be purchased when booking online or at reception on arrival. Once purchased, they are yours to keep and can be reused the next time you visit.

(c) We recommend all jumpers arrive 20 minutes before your session.

(d) Under 16’s need an adult to sign the waiver form on their behalf before jumping.

(e) Please note sections of the arena may be closed off for other activities or uses.

(f) For a smooth and easy booking experience please follow this link to the Online Booking service. Begin by selecting the date you wish to visit and follow the instruction through to payment. You will receive an email confirmation once you have finished payment and completed booking.

(g) All our bookings go through the online booking system. If you experience any problems or wish to book a package deal please contact the office on 01592 421550.

3. Cancellations, Refunds & Amendments

(a) All sessions & payments are non refundable & non transferable as standard

(b) Refunds or Transfers will not be issued for any of the following:-

(c) Late arrival leading to loss of part or all activity time

(d) No-show

(e) Exceeding maximum weight limit

(f) Under 16’s left unsupervised

(g) Anyone suspected to be under the influence of alcohol or drugs

(h) Not following the safety rules or behaviour deemed inappropriate

(i) Xtreme may honour a refund or transfer in extreme or extenuating circumstances

(j) Physical or verbal abuse to our staff will not be tolerated by Xtreme, all persons concerned may be asked to leave and no refund will be given

4. Party Bookings

(a) Party bookings MUST be paid in full 1 week prior to the date of the party

(b) Xtreme Trampoline Arena reserve the right to cancel your party under these circumstances:

Payment is not paid in full 1 week prior to the party date

A deposit has not been paid for the party booking

There has been no response to chased emails or phone calls regarding payments

(c) A cleaning surcharge may be applied for excessive mess in the party room

(d) There will be no added time or refunds given if the party arrives late on the day of the party

(e) Final numbers MUST be confirmed at least 1 week prior to the party date. Failure to do so may result people not being catered for in the buffet

5. Rainbow Classes

(a) General terms and conditions apply while participating in the inclusivity class

(b) Xtreme do not take responsibility for the participants

(c) Parents/carers will be informed of any misbehaviour/misconduct immediately and it is their responsibility to resolve the issue. Failure to do so or if the misbehaviour/misconduct continues then you may be asked to leave. This could lead to participants being banned from the class.

(d) All participants must have a responsible adult present with them when participating in the inclusivity class

1. Introduction

1.1 We are committed to safeguarding the privacy of our website visitors; in this policy we explain how we will treat your personal information.

1.2 By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

2. Collecting personal information

2.1 We may collect, store and use the following kinds of personal information:

(a) Information about your computer and about your visits to and use of this website (inlcuding your IP address, geographical location, browser type and version, operation system, referral source, length of visit, page views and website navigation paths);

(b) Information that you provide to us when registering with our website (including your email address);

(c) Information that you provide when completing your profile on our website (including your name, profile pictures, gender, date of birth, relationship status, interests and hobbies, educational details and employment details);

(d) Information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (including your name and email address);

(e) Information the you provide to us when using the services on our website, or that is generated in the course of the use of those services (including the timing, frequency and pattern of service use);

(f) Information relating to any purchases you make of our goods and/or services or any other transactions that you enter into through our website (including your name, address, telephone number, email address and card details);

(g) Information that you post to our website for publication on the internet (including your user name, your profile pictures and the content of your posts);

(h) Information contained in or relating to any communication that you send to us or send through our website (including the communication content and metadata associated with the communication);

(i) Any other personal information that you choose to send to us.

2.2 Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy.

3. Using personal information

3.1 Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.

3.2 We may use your personal information to:

(a) Administer our website and business;

(b) Personalise our website for you;

(c) Enable your use of the services available on our website;

(d) Send you goods purchased through our website;

(e) Supply to you services purchased through our website;

(f) Send statements, invoices and payment reminders to you, and collect payments from you;

(g) Send you non-marketing commercial communications;

(h) Send you email notifications that you have specifically requested;

(i) Send you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter);

(j) Send you marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);

(k) Provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information);

(l) Deal with enquiries and complaints made by or about you relating to our website;

(m) Keep our website secure and prevent fraud; and

(n) Verify compliance with the terms and conditions governing the use of our website (including monitoring private messages sent through our website private messaging service).

3.3 If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.

3.4 Your privacy settings can be used to limit the publication of your information on our website, and can be adjusted using privacy controls on the website.

3.5 We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party’s direct marketing.

3.6 All our website financial transactions are handled through our payment services provider, Worldpay. You can review the provider’s privacy policy at http://www.worldpay.com/uk/privacy-policy. We will share information with our payment services provider only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

4. Disclosing personal information

4.1 We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.

4.2 We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this policy.

4.3 We may disclose your personal information:

(a) To the extent that we are required to do so by law;

(b) In connection with any ongoing or prospective legal proceedings;

(c) In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

(d) To the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and

(e) To any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

4.4 Except as provided in this policy, we will not provide your personal information to third parties.

5. International data transfers

5.1 Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy.

5.2 Information that we collect be transferred to the following countries which do not have data protection laws equivalent to those in force in the European Economic Area: the United States of America, Russia, Japan, China and India.

5.3 Personal information that you publish on our website or submit for publication on our website may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.

5.4 You expressly agree to the transfers of personal information described in this Section 6.

6. Retaining personal information

6.1 This Section 7 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.

6.2 Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

6.3 Notwithstanding the other provisions of this Section 7, we will retain documents (including electronic documents) containing personal data:

(a) to the extent that we are required to do so by law;

(b) if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and

(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

7. Security of personal information

7.1 We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

7.2 We will store all the personal information you provide on our secure (password- and firewall-protected) servers.

7.3 All electronic financial transactions entered into through our website will be protected by encryption technology.

7.4 You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

7.5 You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website).

8. Amendments

8.1 We may update this policy from time to time by publishing a new version on our website.

8.2 You should check this page occasionally to ensure you are happy with any changes to this policy.

8.3 We may notify you of changes to this policy [by email or through the private messaging system on our website]

9. Your Rights

9.1 You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:

(a) the payment of a fee (currently fixed at GBP 10); and

(b) the supply of appropriate evidence of your identity [(for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address)].

9.2 We may withhold personal information that you request to the extent permitted by law.

9.3 You may instruct us at any time not to process your personal information for marketing purposes.

9.4 In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

10. Third party websites

10.1 Our website includes hyperlinks to, and details of, third party websites.

10.2 We have no control over, and are not responsible for, the privacy policies and practices of third parties.

11. Updating information

11.1 Please let us know if the personal information that we hold about you needs to be corrected or updated.

12. Our Details

12.1 This website is owned and operated by KY15 Limited.

12.2 Our principal place of business is at 1 Marchmont Gate, The Kingdom Centre, Glenrothes, KY7 5NB

12.3 Company Info

(a) Company Name KY15 Limited, trading as Xtreme Trampoline Arena

(b) Registered address is 1 Marchmont Gate, Glenrothes, Scotland, KY7 5NB, United Kingdom.

(c) Company Number: SC799134

12.4 You can contact us:

(a) By post, using the postal address given above;

(b) By email: [email protected]

(c) By telephone on 01592 421550

For bookings of up to 9 people:
We will happily re-schedule or refund a booking any time up to the day before you are scheduled to arrive (24 Hours Notice Required). Unfortunately, tickets become non-refundable and non-transferable on the day of your session.
If you require a refund or wish to reschedule your tickets to another day/time, please call our arena on: 01592 421550

For parties and groups of 10+ people:
Payment for Parties and Large Group Events will be given a full refund on cancellations made more than a week in advance. A payment becomes non-refundable within 7 days of the event.
To re-schedule or refund parties or large group events please contact us on 01592 421550

PLEASE NOTE: We will not refund tickets in your booking for jumpers that do not turn up on the day of the event.